1 reviews | Active since Dec 2016
Bad service
<p>I have gotten a contract for an IPhone 7 on the 30 October 2016, the phone was recalled a few days later and then brought back. After I had recieved it, it wasnt working I brought it back to the Telkom Express Loch Logan Waterfont. I have since been waiting for the phone. They refused to let me cancel the contract nor give me a new phone. As per terms and condition, within 7 days I can get a new phone but they keep saying I have t wait, I need to CANCEL OR GET A NEW PHONE!!!I have had to go there several times but even the manager refuses to assist or cancel my contract. I havent had a phone for 3 months how am I suppossed to function. This is totally unacceptable..</p>
Hi Launa
Thato Mahuma is the account holder for this contract.
I was contact and said I should call back this number ********** 370 and no one answers the phone!!
Only to be send the following sms.
"DEAR THATO MAHUMA YOUR DEVICE HAS BEEN DEEMED OUT OF WARRANTY AND HAS BEEN QUOTED R5634.03 INC VAT. PAYMENTTO TELKOM REPAIRS, ABSA ********** 175 REF NO TRL034505 QUOTE VALID FOR 7 DAYS. A CONSULTANT WILL BE IN CONTACT WITH YOU SHORTLY. TELKOM MOBILE"
THIS IS TOTALLY UNACCEPTABLE. I NEVER USED THIS PHONE IT WAS RECALLED AFTER A FEW DAYS HAVING IT. AFTER IT WAS BROUGHT BACK IT DIDNT WORK I TOOK IT BACK THE NEXT DAY, I SHOULD GET A REFUND OR CANCELL THE CONTRACT NOT BE QUOTED TO PAY. THIS IS UTTER NONSENSE!!!!
HOW IS THAT POSSIBLE.
I NEED THIS TO BE ESCALATED TO THE HIGHEST MANAGEMENT. I AM GOING TO THE OMBUDSMAN WITH THIS!!! I CANT BELIEVE PEOPLE ARE TREATED THIS WAY!!
REGARDS,
THATO MAHUMA
Hi Launa
Thato Mahuma is the account holder for this contract.
I was contact and said I should call back this number ********** 370 and no one answers the phone!!
Only to be send the following sms.
"DEAR THATO MAHUMA YOUR DEVICE HAS BEEN DEEMED OUT OF WARRANTY AND HAS BEEN QUOTED R5634.03 INC VAT. PAYMENTTO TELKOM REPAIRS, ABSA ********** 175 REF NO TRL034505 QUOTE VALID FOR 7 DAYS. A CONSULTANT WILL BE IN CONTACT WITH YOU SHORTLY. TELKOM MOBILE"
THIS IS TOTALLY UNACCEPTABLE. I NEVER USED THIS PHONE IT WAS RECALLED AFTER A FEW DAYS HAVING IT. AFTER IT WAS BROUGHT BACK IT DIDNT WORK I TOOK IT BACK THE NEXT DAY, I SHOULD GET A REFUND OR CANCELL THE CONTRACT NOT BE QUOTED TO PAY. THIS IS UTTER NONSENSE!!!!
HOW IS THAT POSSIBLE.
I NEED THIS TO BE ESCALATED TO THE HIGHEST MANAGEMENT. I AM GOING TO THE OMBUDSMAN WITH THIS!!! I CANT BELIEVE PEOPLE ARE TREATED THIS WAY!!
REGARDS,
THATO MAHUMA
HELLLOOOOO!!!
I HAVE BEEN WAITING FOR FEEDBACK. NOW AN AMOUNT OF R3300 HAS BEEN TAKEN OUT OF MY ACCOUNT FOR A PHONE I DONT HAVE. WHAT CANT OF COMPANY DOES THIS TO CUSTORMERS. NO RESPONSE FOR MONTHS NOW ALL MY MONEY HAS BEEN TAKEN. THIS IS TOTAL THEFT FOR A PHONE I DONT HAVE!!!!
PLEASE RESPOND!
HELLLOOOOO!!!
I HAVE BEEN WAITING FOR FEEDBACK. NOW AN AMOUNT OF R3300 HAS BEEN TAKEN OUT OF MY ACCOUNT FOR A PHONE I DONT HAVE. WHAT CANT OF COMPANY DOES THIS TO CUSTORMERS. NO RESPONSE FOR MONTHS NOW ALL MY MONEY HAS BEEN TAKEN. THIS IS TOTAL THEFT FOR A PHONE I DONT HAVE!!!!
PLEASE RESPOND!