JC
Julian C

1 reviews | Active since Mar 2009

27 Dec 2016, 21:35

bad service

<p>Telkom shop in Greenstone Mall, very bad service especially from the manager Gloria Legobye.</p> <p>I took out a LTE data contract and was told my area had LTE.when I got home I test and was only able to get 3g at 2mps</p> <p>the next day went back and told them to cancel the contract.they said it would take a momtn.I objected and told them I want the contract cancelled right away.They refused and also refused to give me proof they would cancel.The manager Gloria Legobye was very rude and shouted in front of alot of customers at me.</p> <p>the service is disgusting.</p> <p>contract number is ********** 748</p> <p>Mr De Combes</p>

0
Replies (2)
Telkom
Telkom's reply28 Dec 2016, 09:02
Official

Good day Julian,

We sincerely apologize for the level of service you have received from the store.

Your cancellation request has been logged and further escalated; feedback will be provided.

Your reference number is ***9.

Regards,

Busi

Telkom Social Media Team

***

JC
Julian C's update07 Mar 2017, 20:44
Reviewer Update

you guys are pathetic

you stole my money and still have not given me a refund

after 2 months