Bad Service
<p>I cancelled my contract with Telkom which was a shlep to say the least because one cannot just go into store and do it. I followed their procedure of filling in a form and emailing it off. After I sent it, I recieved no feedback to say they recieved it or when I can expect the contract to be cancelled. I recieved an email yesterday to say that they are sorry for the delay. I stated in my email and on the concellation form itself that I would like to retain the number as it linked to all my accounts, however they proceeded to permanently cancel the number as per their email to me. I went to store to find out more about this and about getting my number back. The person in store had no idea what to do so she called the contact centre and let me explain my story again. I spoke to a gentleman by the name of Jarryd Kamfer who also could not tell me why my number has not been moved to pre paid. He made me wait for 10 minutes on the line before informing me that he will log a call with another department. I requested to speak to his manager and he again put me on hold for another 8 minutes and got back to me advising that his manager Mariam Mopedi I believe is too busy to tend me and gave me the cancellations department email address because they do not have an extension. First theres a rediculous cancellation process which stores do not touch, but they'll sign you up, then I put up with a cancellation department who can't even send an email confirming that they recieved your cancellation form. Then they don't do what you requested and the store people have no working knowledge of how to deal with the issue, then I have to deal with contact centre staff who are eager to assist, but also lack the knowledge to handle the issue, plus on top of all that I get to wait for almost 10 minutes on the line for a manager who can't tend the issue either and doesn't even have the decency to come to the phone and speak to me herself only to be reverted back to the department who only accepts email and who caused all this in the first place. After all this running around and waiting for people who are clearly too busy for clients, no one can tell me how long this entire process should take. So here I am in the dark again, still waiting. </p>