1 reviews | Active since May 2016
BAD SERVICE
<p>IT'S THE 15TH OF DEC TODAY AND I JUST RECEIVED ANOTHER SMS FROM THE BANK ADVISING ME OF A DEBIT ORDER THAT'S GOING TO GO OFF FOR R1885.35. FIRSTLY I TAKE RESPONSIBILITY FOR THE DEBIT ORDER THAT DID NOT GO THROUGH ON THE 30TH NOV, HOWEVER WAS IT NOT YOUR RESPONSIBILITY TO ADVISE ME THAT THERE'S A PENALTY FEE YOU ARE GOING TO ADD ON MY INSTALMENT SINCE YOU HAVE NEVER DONE THAT BEFORE AND SECONDLY AFTER I HAVE CALLED YOUR CALL CENTRE ON THE 07TH DEC TO ADVISE YOU OF THE PAYMENT I MADE WHY WAS IT THAT MY ACCOUNT WAS DEBITED WITH THE INSTALMENT INCLUDING PENALTY FEE ON THE 10/12/2016. I WANT THIS NONSENSE SORTED AS YOU ARE NOW MESSING WITH MY CREDIT RECORD AND THAT DOESNT MAKE ME HAPPY AT ALL. BETTER YET MAYBE YOU SHOULD CANCEL THE DEBIT ORDER PAYMENT METHOD AND I WILL TRANSFER THE MONEY MYSELF TO YOUR ACCOUNT BECAUSE I CANNOT HAVE THIS GOING ON MY ACCOUNT.</p>
HI noran157
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI noran157
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Good day Noran,
Kindly note that the debited amount hasn't reflected on our side. Your R1,749.00 + R150.00 have been allocated, nothing is outstanding for November.
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good day Noran,
Kindly note that the debited amount hasn't reflected on our side. Your R1,749.00 + R150.00 have been allocated, nothing is outstanding for November.
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract, customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
This response is pure nonsense never mind how long it took for it to be sent to me. 1st of all the penalty amount that was charged for the returned debit order was R136.35 well at list the last time I did my math R1885.35 - R1749.00 = R136.35. It’s funny that you are unable to cancel debit order but yet you are able to enforce it 3 times on my account including today which is 20/12/2016 even after I have made the payment days ago. Between you and the lady I spoke to at your call centre on the 07/12/2016 someone doesn’t know how to do their job and I have a strong feeling it’s you Busi because you cannot tell me it take 18days for a payment to reflect on your account I work at the bank I know how account works, if it takes Telkom 18 days to recognize a payment then you guys really need to go back to the drawing and fix things up. So the burning question now is the R1749.00 is it now reflecting and if it is why is my account debited with R1885.35 again today? I can’t wait for this contract to end and I'm definitely looking at other avenues of taking this further because this is pure bull****.
This response is pure nonsense never mind how long it took for it to be sent to me. 1st of all the penalty amount that was charged for the returned debit order was R136.35 well at list the last time I did my math R1885.35 - R1749.00 = R136.35. It’s funny that you are unable to cancel debit order but yet you are able to enforce it 3 times on my account including today which is 20/12/2016 even after I have made the payment days ago. Between you and the lady I spoke to at your call centre on the 07/12/2016 someone doesn’t know how to do their job and I have a strong feeling it’s you Busi because you cannot tell me it take 18days for a payment to reflect on your account I work at the bank I know how account works, if it takes Telkom 18 days to recognize a payment then you guys really need to go back to the drawing and fix things up. So the burning question now is the R1749.00 is it now reflecting and if it is why is my account debited with R1885.35 again today? I can’t wait for this contract to end and I'm definitely looking at other avenues of taking this further because this is pure bull****.