Bad service

<p>Iam so upset with Telkom on the 13 December 2016 I called Telkom at 8:10 in the morning and I spoke to (Nolwazi) a consultant with regards to the cancellation of Telkom Internet 5 Promo on my Fixed line look Alike which cost R176.00. She ask all my details and she gave me a reference no which ends with a letter A, and told me it is cancelled , now today I called Telkom again at 15:10 and I spoke to Sibusiso to follow up on that cancellation request he ask for the landline number I have him and I said I can give you a reference no so that you'll be able to pick up the order to my surprise he said Mrs Mngomezulu I can find this and you have fixed line we don't deal with this type of lines I can transfer you to the right Department and I said no yesterday I called this number and Nolwazi never said Iam in the wrong Department she said she has cancelled the service and I was given a reference number by her. 1 why did she continued to help me if I was in the wrong Department. </p> <p>2 why was I given an incorrect reference number cause I was on a call with her for so long and she put me on mute and then came back with this unknown reference? </p> <p>3.the reason why I wanted to cancel this option is because I wanted a promotion that Telkom is running currently, now I am no longer going to take that offer I need to cancel the service I have with Telkom and go to other service providers. </p>