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Taryn H

1 reviews | Active since Nov 2016

30 Nov 2016, 10:44

Bad service

<p>My Name is Taryn Hendricks id number ********** ********** My complaint is that I have logged so many calls with Telkom mobile regarding a billing dispute which they deducted more than they should have the case they reversed the amounts because of negligence. My contract is done this month 30/11/2016<br />they have blocked my phone which I use for business and I am unable to make money online I've lost mom and tried to make arrangements to pay the last 2 installments so that I continue my business which brings income to my family. I want to dispute the amounts that I am not liable for and pay off the other amounts. I need my phone unblocked in order to make money to pay off as well case no ********** 6 the person who failed to help me and escalate user name Hlongws6 date 9/11/2016 previous case was logged on 4/11/2016 user name Gagathtl. tne last case logged today with user name Sogobinh. logged with Muntu Sogobile 30/11/2016 would appreciate it if this would be sorted out</p>

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Replies (3)
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Taryn H's update30 Nov 2016, 12:48
Reviewer Update

Thank you Noleen please get them to email me on customercare@rnrgroup as i do not have a cellphone. Hopefully there will be a solution as this has caused a loss of income and business to me

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Taryn H's update01 Dec 2016, 09:53
Reviewer Update

Another call was done today to telkom the agent could not provide any information regarding this matter 1/12/2016 9:00 ref lindsey jacobs/ Latoya parker is her superior . i havent heard from Muntu via email as promised. Mariam mopedi could not assist me as a team leader or provide any feedback regarding payment arrangements. Telkom customer care is making me wait.

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Taryn H's update02 Dec 2016, 09:37
Reviewer Update

Really a waste of time this people dont give a damn