Bad service
<p>For months, I have had nothing but trouble with the wi-fi which Telkom provides - intermittent service. When calling 10210 - they reset it and expect it to be all okay. They even sent out a technician who came into my house, stared at the modem and walked out! My line has now been dead since Thursday, 24th November. When checking the progress of the fault report - it keeps stating in progress. When I phoned the call centre to find out where in the line the progress was, all I was told it is in progress - they are still testing the line remotely. THE LINE IS DEAD, THERE IS NOTHING WORKING. Yet on the system, it states that it is progressing with the same date and time that I logged it which means nothing has been done about it. I am just about done with Telkom and I think I will consider other service providers who provide the service. Just try to harass me for a payment when you have provided no service.</p>
You posted your reply to me on 29th November - it is the 1st December. Still no line, no service. I phoned the call centre on the 29th December and they told me the underground cables were damaged and it was with the finance department. I phone today to find out what is happening and I am told they are remotely testing the line/balancing the line before they can send out a technician?????? What the hell is going on? You guys are in the forest - you have no cooking clue what is going on do you and you don't care either as long as everyone receives a salary and can get to go home between 4 and 5 - who cares. Would someone like to tell me when I am ever going to have a line that works, or would someone like to tell me the truth that Telkom is useless and I may as well take my business elsewhere.
You posted your reply to me on 29th November - it is the 1st December. Still no line, no service. I phoned the call centre on the 29th December and they told me the underground cables were damaged and it was with the finance department. I phone today to find out what is happening and I am told they are remotely testing the line/balancing the line before they can send out a technician?????? What the hell is going on? You guys are in the forest - you have no cooking clue what is going on do you and you don't care either as long as everyone receives a salary and can get to go home between 4 and 5 - who cares. Would someone like to tell me when I am ever going to have a line that works, or would someone like to tell me the truth that Telkom is useless and I may as well take my business elsewhere.
Good day Tumelo
I have just phoned 10210 for a follow up on my fault. I was informed that the system states a technician was on the property. Nobody got in touch with me, my line is still dead and the fault has still not been fixed. No technician has stepped foot on my property and someone has been someone there every day and no, there is no fence around the property nor is there a dog, a cat or a snake. I have a door and a doorbell. So please tell your technicians to - 1. phone me on my cellphone to make an arrangement to come to the property or 2. try ringing the doorbell. I have had no service since the 24th November which is 12 days ago.
Good day Tumelo
I have just phoned 10210 for a follow up on my fault. I was informed that the system states a technician was on the property. Nobody got in touch with me, my line is still dead and the fault has still not been fixed. No technician has stepped foot on my property and someone has been someone there every day and no, there is no fence around the property nor is there a dog, a cat or a snake. I have a door and a doorbell. So please tell your technicians to - 1. phone me on my cellphone to make an arrangement to come to the property or 2. try ringing the doorbell. I have had no service since the 24th November which is 12 days ago.