Bad Service

<p>I am Mbambeleli Rawana, I signed up for a cellphone contract on 21 November 2016 in Canal Walk but the Agent who assisted me didn't ask me what priceplan I wanted so he put me on a FreeMe price plan. To change it to a Smart100 he told me he would have to open a case, which he did. The case number is ********** 3.</p> <p><br />After over a week of back and forth, I am being told different stories by Agents at the store and customer consultants at the call centre. Some say my case is closed and others say it's been sent to the back office but nothing concrete.</p> <p> </p> <p>All I'm asking is simple, Change my price plan from FreeMe to Smart100. The name of the agent who created this mess is Serabele at Telkom Direct Canal Walk and the customer consultant who was very unhelpful at the call centre is Jackson Mamadolo. I don't know whether it's a training issue but your employees need to be better at dealing with people.</p> <p> </p> <p>Can someone please help me?</p>