1 reviews | Active since Nov 2016
Bad Service
<p>I have reported an internet speed issue on 29 September via mail but reported it telephonically before the 29th. Telkom closed the case on 10 October as they could not get hold of me. I phoned them last week Tuesday in which customer services would forward a mail to the relevatn department but I could not be copied in the mail. I phoned again on Thursday last week as I have not heard anything in which the customer person forwarded the mail to her supervisor "Menzie". Still nothing. Got a new ref nr ********** 6. I would love to cancel my service and go with Cell C who guarantee's your internet speed. </p> <p> </p> <p> </p>
Hi,
Please note that I phoned yet again. I spoke to Thandeka - poor customer service department must always get the brunt of our frustration. The technician (Khabelo) has been to our house and we would have received a call to arrange the installation of the Poynting today. Khabelo was at our place last week Wednesday yet your system has not been updated and is still waiting for the back office to update. How ridiculous? i have had this issue since September. Surely if I did not pay my Bill from September I would have been disconnected by now. How do I cancel my service as Telkom clearly does not care about customer service. I am not asking for the impossible just what I am paying for.
Hi,
Please note that I phoned yet again. I spoke to Thandeka - poor customer service department must always get the brunt of our frustration. The technician (Khabelo) has been to our house and we would have received a call to arrange the installation of the Poynting today. Khabelo was at our place last week Wednesday yet your system has not been updated and is still waiting for the back office to update. How ridiculous? i have had this issue since September. Surely if I did not pay my Bill from September I would have been disconnected by now. How do I cancel my service as Telkom clearly does not care about customer service. I am not asking for the impossible just what I am paying for.