Bad Service

<p>Hi </p> <p>i am Telkom Mobile subscriber, i took a contract for "freeMe"1G. in Setember 2016. When i received my statement i realised that i was charged Data while my free 1G was not yet depleted. i called the customer care to complain, they referred my case to their investigation department (Case No ********** 0). That department sent me an sms saying the issue has been resolved. I didnt understand what has been resolved because my issue has not yet been cleared. The statement showed that i still had data but i was still charged. Looks like the investigation department did not even look into the query. i am really disappointed with Telkom Mobile. Its been weeks now i havent received any feedback. </p>