Bad service

<p>On the 26 September I have made a manual payment for my cell phone contract I have with 8ta (Telkom) because the payment was late and my fone was already suspended. Before making the payment I went to the Cape Town branch in Adderly Street to get the Absa banking details for the payment including the reference number. The payment was made on the same day, the lady who assisted me said no need to submit proof of payment the payment will reflect within 7 days and the service will be restored. 7 days pass the service is not restored. My mom went to the brunch to find out why the fone is still suspended they advised her that the payment is not reflecting. She gave them the proof of payment, they opened a case and requested tha I wait another 7 days for resolution and I waited another 7 days but still nothing had happen.</p> <p> </p> <p>I called them on Wednesday the 12/10/2016 the lady who assisted me on Wednesday was Akhela she told me that the payment was made with a wrong reference number. The lady who assisted me on the day I went to them to get the bank details for payment gave reference for the fone insurance instead of giving me reference for the fone account. She advised me to call the call centre and I did immediately from my work landline. I spoke to an agent at the call centre by the name of Andrew he said to me the case that was opened for at the Adderly street branch but closed on the same day because no notes were logged on the case to advise the query case # ********** 4 then he opened a new case stating the problem case # ********** 2. He advised 7 to 9 working days for query to be resolved. Am so frustrated to be without the fone for 2 weeks already and now again am told to wait another 7 to 9 working days. Telkom customer is disgusting.</p>