CB
Chantel B

1 reviews | Active since Oct 2016

13 Oct 2016, 12:27

Bad service

<p>I have a big problem with Telkom. We phoned in on the 27/09/2016 stating that they must move our ADSL Line as we are moving to a different property. A week later I phoned in and asked when the line will be re-located, they advised me that the line will be installed on the 07/10/2016 (Friday). I phoned in at 16:35 on 07/10/2016 to advise them that the line is not installed and no technician was there to install the line. They then advised me that there is a problem with the box outside the house and that the technician will fix it on Saturday 11/10/2016 the line will then be installed on Monday 10/10/2016, all good and well. Monday 10/10/2016 when I phoned in to confirm the installation the consultant advised me that there is no installation dated for 10/10/2016 and that they will only install the line on Thursday 13/10/2016. Today 13/10/2016 the technician finally showed up and advised us that there is a fault with the underground cables and that they will send someone to fix it, he does not know when it will be done and he can not install the line. This is a big problem in my eyes as there is just lies and problems from the beginning. What is next!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Very very poor service and if you phone Telkom they just tell you sorry there is nothing we can do you need to WAIT. I think WE HAVE WAITED LONG ENOUGH!!!!!!!!!!!!!</p> <p> </p>

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