1 reviews | Active since Sept 2016

03 Oct 2016, 06:26

Bad Service

<p>I am appalled at the response time and non-delivery of service thus far. The same problems persist after a number of escalations. Apparently the Telkom technicians were requested to make an extra cable available for installation by the contractors however this was not done after 3 requests from the contractors. I had to personally negotiate access to neighbours for checking lines which smacks of telkom staff incompetence. </p> <p> </p> <p>This level of service is ridiculous. I am losing so much business because of your inaction. This request is 2 months ouststanding. Give this matter your urgent attention.</p>

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Replies (1)
Telkom
Telkom's reply03 Oct 2016, 11:24
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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