SA
Shaheem A

1 reviews | Active since Oct 2016

01 Oct 2016, 16:54

Bad service

<p>My wife and I had then worst experience at telkom n1 city today. We arrived at the store just before 2pm the lady that helped us wasnt very helpful and did not seem to know the products they are advertising. After giving her all she needed to process our contract we filled out the form and when we finished the first page we asked her of we should complete the 2nd page. She mumbles thats its the product information but doesnt answer if we should complete it. After waiting about 20min she asks again what to we want. I tell her i want the wifi router 5GB AGAIN. Then we wait another 20 to 30mins she says nothing to us in that time just sits infront pc screen. After all this waiting she says her pc is not working and will process it tomorrow. This was really a waiste of our time and i am very concerned if she is even processing my contract correctly!!! I have never seen a contract take so long to process and also i want more info on my product i want which she is unable to explain to me......</p>

0
Replies (3)
Telkom
Telkom's reply01 Oct 2016, 17:44
Official

Hi Curls0225

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and contact you for feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

SA
Shaheem A's update02 Oct 2016, 11:51
Reviewer Update

Hi luleka

I went into store to sort out this matter

Everything has been resolved

Telkom
Telkom's reply05 Oct 2016, 10:14
Official

Hi Curls0225,

we tried contact you, thank you for providing us with an update.

Launa

Best regards,