BAD SERVICE
<p>My husband has a contract with Telkom Mobile for our daughter who is studying in Cape Town for almost 2 years now with no problems. Last Month his debit order was not honoured and they sent a message on her phone to say that payment needs to be done in 48 hours. On Saturday the 48 hours were not over yet, so after work, I went to a Telkom Mobile store in Cresta and was told that I could make a payment at any ABSA and the service would not be interupted. We then went to look for an ABSA and found that it was closed, but went back to the store to enquire if we could you use the ATM Deposit facility and was told yes. After making the deposit, we took the proof back to the store, it was copied and emailed through to the Credit Department with the promise that it would be sorted out within the 48 hours. Today just before or a little after 12 this afternoon, my daughters service was interrupted. She is a student and needs her phone to be on all the time, my question now is, if I paid in on Saturday, it is Thursday today, why would the consultant Tebogo be telling my husband that a cash deposit would take 7 days to clear, is that fair?????????????????????????????????? I call it bad service!!!!!!</p>
STILL NO CONTACT EVEN AFTER I SENT MY CELLPHONE AND WORK NUMBER AND MY ID NUMBER, I POSTED IT PRVATELY BECAUSE I CANNOT LET EVERYONE SEE MY DETAILS IT'S PRIVATE AND CONFIDENTIAL. MY DAUGHTERS PHONE IS STILL DISCONNECTED, YOU PUT THROUGH A DEBIT OF R1097.00 EVEN AFTER I PAID R640.00 CASH ON THE 17/09/2016 THROUGH ABSA AND THEN A DEBIT ORDER OF R395.00 IS SUPPOSED TO BE DEBITED TO MY ACCOUNT AT MONTH END. I HAVE GONE TO MY BANK AND REVERSED THE R1097.00 BCEAUSE I DONT KNOW WHAT IT'S FOR
STILL NO CONTACT EVEN AFTER I SENT MY CELLPHONE AND WORK NUMBER AND MY ID NUMBER, I POSTED IT PRVATELY BECAUSE I CANNOT LET EVERYONE SEE MY DETAILS IT'S PRIVATE AND CONFIDENTIAL. MY DAUGHTERS PHONE IS STILL DISCONNECTED, YOU PUT THROUGH A DEBIT OF R1097.00 EVEN AFTER I PAID R640.00 CASH ON THE 17/09/2016 THROUGH ABSA AND THEN A DEBIT ORDER OF R395.00 IS SUPPOSED TO BE DEBITED TO MY ACCOUNT AT MONTH END. I HAVE GONE TO MY BANK AND REVERSED THE R1097.00 BCEAUSE I DONT KNOW WHAT IT'S FOR
Telkom has sent a reply, but Im not satisfied with the reply. Why do I have to wait 7-14 days for a cash deposit of R640.00 to reflect, and to top that, that amount is included in the R1097.00 THE ONLY AMOUNT OUTSTANDING IS R395.00 AND YET THEY ARE DEMANDING R1097.00 I CANNOT UNDERSTAND THAT BECAUSE WHEN THE DEBIT ORDER IS PAID, THEY WILL TAKE LONG TO RE3FUND MY R640.00..
Telkom has sent a reply, but Im not satisfied with the reply. Why do I have to wait 7-14 days for a cash deposit of R640.00 to reflect, and to top that, that amount is included in the R1097.00 THE ONLY AMOUNT OUTSTANDING IS R395.00 AND YET THEY ARE DEMANDING R1097.00 I CANNOT UNDERSTAND THAT BECAUSE WHEN THE DEBIT ORDER IS PAID, THEY WILL TAKE LONG TO RE3FUND MY R640.00..
Thank you to the staff at Telkom and Nudebt, all queries have been resolved my money was refunded by Telkom and they even gave me a new cellphone contract. Well done.
Thank you to the staff at Telkom and Nudebt, all queries have been resolved my money was refunded by Telkom and they even gave me a new cellphone contract. Well done.