bad service

<p>I signed a contract with telkom last year for R99 a month,since feb/march 2016 they started deducting more money from my account which they never told me about.I called telkom to ask about my account and they told me i subscribed for unlimited call and internet of which i never did and they charged me R693 saying it was used by my child (09 years of age)then i reversed the amount because they couldn't help resolve my problem and in return they send me sms stating that i owe them and i must pay them or they will hand over my account to debts collectors.month end they deducted the same amount and i called them again they told me they are busy with my case and they tried calling me and i never answered so my case was closed .can you please help</p> <p>(Account Number ********** 52 and the cell number in question is ********** 770)Ref: ********** 2 of 07/08/2016</p> <p>i called today to fnd out about my case 16/09/2016 but i was told again that my case was closed as i wasn't answering my phone</p>