MS
Mzuvumile S

1 reviews | Active since Jul 2016

07 Jul 2016, 10:53

Bad service

<p>My cellphone account was in areas for the month of May and I called into the call centre on the 23/22 and asked them to combine both May and June on the debit order date. My account was suspended and debited on the 24th June. I called in the following week to ask why my line was still suspended they told me it would take up to 7 days for the payment to reflect. I called in today and they are telling me that their collections only took a specific amount from my bank and I need to pay some ampunt to have my line unsuspended only two weeks later after several calls to having system upgrades and nI obe could view my account. They never called me to notify me that they only debited short amount from my bank after I called in and asked them to update my account through the debit order and I am still waiting for my invoices. I had to contact them to ask over and over again why my line. Disgusting service if you ask me.</p>

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Replies (1)
Telkom
Telkom's reply07 Jul 2016, 13:21
Official

HI Samkelohs

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered owner when possible. We will task our Mobile team to attend and advise accordingly. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,