bad service

<p>Telkom is only supposed to deduct money on the 1st of every month however they did not. But on Saturday they sent me a notification saying they are going to disconnect my line and a number that I should call 081180 and I called and was put on hold for more than an hour with no assistance and also wasted my airtime. They want to suspend my line because they did not deduct the money on time my credit check will look bad. If possible could I get an email address so I can pay the outstanding amount and send the proof of payment to them.. Please assist me</p>