1 reviews | Active since Jun 2016

13 Jun 2016, 22:07

bad service

<p>Ive been using telkom for a year and a half and they have never debited in my correct account they kept debiting in my savings account when I switched to a cheque account. They would close my services saying the debit order came back unpaid when I knew theres money in the account. I'd then go to make a manual payment at times they would suspebd my services and only update me 15 days later than my payment date making my account to be in areas and the actual amount being double. I then called the call cenre a month ago spoke to Mr Mthethwa asking to do a sim swap he then asked me to confirm my banking details which I did and he never told me its not the details he has on his side since i was not getting help I then asked to speak to a Sup named Levi Makena who was then the first person to rectify the banking details were not matching and was helpful also went an extra mille to correct the banking details I hope they will debit in the right account going fourth because honestly the reason am still with telkom is that I took my phone on contract! </p>

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Replies (1)
Telkom
Telkom's reply14 Jun 2016, 07:22
Official

Hi mmabatho-yolenda-kgeresi

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI **********

Regards

Luleka

Telkom Social Media Team