SM
Sandra M

1 reviews | Active since Jun 2016

03 Jun 2016, 15:27

Bad service

<p>On sunday the 29th of May my phone suddenly lost network/service. I rebooted, sim out and in still nothing. I called on monday to log a query and i was told it will take up to 3 weeks to solve, so meaning 3 weeks without a phone. Every time i call for a follow up i am told the same thing that i'll be contacted by a technician. Its been 5 days... i asked to speak to a manager and i am told he is not available</p> <p> This is by far the worst network and worst client service!!!!! </p>

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Replies (1)
Telkom
Telkom's reply05 Jun 2016, 07:59
Official

Hi sandra-luthando-madee

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM239868 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team