HT
Hajierah T

1 reviews | Active since Oct 2015

26 May 2016, 10:24

Bad Service

<p>Hi, </p> <p> </p> <p>I am fed up, frustated and irritated. </p> <p>I have changed my landline from a prepaid to a normal line and since Friday I am unable to make calls. </p> <p>Everytime I call the call centre I get transferred to a different call centre agent and they all cant help me. </p> <p>Everytime I must hear that 'Mam I going to log a call' or 'Mam its will take 24 hours' </p> <p>24 hours has come and gone and nothing yet. </p> <p>Soo many calls logged and my issue has not yet been resolved.</p> <p> </p> <p>Because, now I will be billed from the date which the migration happened which was the 20 May 2016 and I was not able to use the phone. </p> <p> </p> <p>I have been calling since Friday 20 May 2016 to have this issue sorted</p> <p> </p> <p>Who can I contact to resolve my issue and pleased do not give me a call centre number because all the agents I have spoken to are useless and not able to help me. </p> <p> </p> <p>Regards,</p> <p>Hajierah</p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply27 May 2016, 10:39
Official

Hello HajierahTambay

As per our email correspondence, we currently attending to the query and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team