BAD SERVICE

<p>I received textmessages that I can upgrade. Upon going to your store in Montana Traiders I was assisted but they did not have the Sony M4 Aqua so i had to apply for the Hyawei 8. I submitted the forms because although I have been a customer for nearly two years with account paid up to date it has to apparently be sent to headoffice and i was promised feedback Monday 24/5/2016. I decided to call the callcentre as i was advised i can do this over the weekend, when the offices are open , to apply telephonically to get THE ACTUAL PHONE I WANT. After being put through THREE times the service provider that they now outsource to ,Mobile Talk indicated if I am not a customer of them I can not be assisted. I phoned your callcentre again and a lady by the name Nozimpo indicated she can not help me if Mobile Talk is not willing to assist there is nothing she can do, sorry. Will I be assisted EVER now or what must I do. Seems Telkom is not concerned about losing customers.</p>