BAD SERVICE

<p>My ADSL service and line died</p> <p>- 27 April, I logged a call immediately to get resolved.</p> <p>o Got told a technician needs to assess the call and advise (Happy)</p> <p>- 28 April, phoned escalated call, technician needs to assess the call</p> <p>- 29 April, phoned again escalated call again, technician needs to assess the call</p> <p>- 03 May, phoned again escalated call again, got reference no, technician needs to assess the call</p> <p>- 10 May, phoned again, technician to fix 12 May</p> <p>- 12 May, phoned again, no response</p> <p>- 13 May, phoned again, technician very busy no reply</p> <p>- 16 May, phoned again, technician high call volumes, no idea when resolve or feedback, Manager to Call (not)</p> <p>- 17 May, phoned again, technician no reply, sorry nothing more we can do . . .</p>