BAD SERVICE

<p>I AM STRUGGLING FOR A FEW WEEKS NOW FOR SERVICE.&nbsp; I AM CONTACTED IN FEB FOR UPGRADE AND DEBIT ORDER AMOUNT FOR NEW UPGRADE A 5GIG ROUTER WENT OFF ACCOUNT, PROMISED TO RECEIVED ROUTER WITHIN 10DAYS AND NEVER RECEIVED IT YET.&nbsp; SINCE THEN RECEIVED VARIOUS OF PHONE CALLS FROM TELKOM WANTED ME TO TAKE OUT VARIOUS PRODUCTS AND EVERY TIME I ASKED WHAT ABOUT MY UPGADE 5 GIG ROUTER PROMISES WAS MADE THAT A MANAGER WILL COME BACK TO ME.&nbsp; THIS NEVER HAPPENED.&nbsp; I DID CHANGE MY BANK DETAILS AND CHECKED MY DEBIT ORDERS ON STATEMENT AND NOTED THAT I PAID R299 INSTEAD OF R199PM.&nbsp; I DID PHONE CLIENT SERVICE AND THEY SAID THEY DONT KNOW WHY AND GAVE ME CASE NR AND I CHANGED BANK DETAILS TO CAPITECT BANK.&nbsp; A WEEK LATER I STILL DIDNT GET ANY FEEDBACK ON MY DESPUTE AND I WENT TO TELKOM BRANCH.&nbsp; THERE I DID AN UPGRADE WITH SYSTEM INDICATES MY NEW BANK DETAILS.&nbsp; WENT HOME AND WORKED NICE TWO DAYS LATER MY LINE WAS DISCONNECTED, I PHONED CUSTOMER SERVICE AND WAS INFORMED I WAS IN ARREARS AND BEEN CUT OFF.&nbsp; I INFORMED PERSON TO LET SOMEONE SNR CONTACT ME TO RESOLVE THIS MATTER AND IN EVEN WENT ON FB TELKOM AND PHONED CUSTOMER SERVICE A FEW TIMES TO RESOLVE THIS MATTER, I RECEIVED SMS FROM TELKOM NOW THAT GIVE ME 48HRS TO PAY BEFORE THEY HAND ME OVER TO COLLECTIONS LEGAL TEAM.&nbsp; I AM SO FRUSTRATED BECAUSE TELKOM CANNOT RESOLVE THIS MATTER, ALMOST A MONTH AFTER I DESPUTED AMOUNT? CAN SOMEONE OF TELKOM PLEASE RESOLVE THIS MATTER URGENT AS POSIBLE. ***</p>