BAD SERVICE

I went to Talkcom (Canal walk) to open a phone contract i had only 2 options of phones because they did not have stock of the phone i wanted,Anyway finally picked the phone i got and the lady who helped me said she will contact me the next morning waited till the next morning and had no phone call or email or text,Went all the way back to canal walk and then they said there systems were down they are busy with my contract now it will take an hour got back home and waited because they said it will take an hour but still heard nothing, the next day i had to take time to call them and spoke to a colleague and the colleague said my bank statements were not proper bank statements,so i asked why could they not call me and tell me this why must i call them that it **** customer service all they said was a manger was suppose to call me back. Really really **** service.NOT HAPPY AT ALL!