Hellopeter
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1 reviews | Active since May 2016

02 May 2016, 15:20

BAD SERVICE

I have been phoning Telkom for the last month to get my ADSL and Landline attended to. Every time I call the response is that we have logged a fault and it is been attended to. Then they phone and say your fault has been repaired, no it has not Adsl drops from 10mbs to 2 or 3mbs our land line sounds like an old grammar phone. Pitty Full Service

0
Replies (2)
Telkom
Telkom's reply04 May 2016, 15:58
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

's update05 May 2016, 06:20
Reviewer Update
Goods Day My original Fault number was 701cwk110416 which they said was repaired it was not. I then got a new fault number 44cwk130416 which was also supposed to be repaired it was not and a escalation number was give on this fault. 856145 Yesterday I was told via sms that my fault had been attended too and repaired, IT HAS NOT. I have not even seen or heard from a technician. I have now been given another fault number 144cwk040516 IT SEEMS TO BE A TREND WITH TELKOM .......... MAKE A PROMISE TO DO SOMETHING AND THEN JUST LIE THAT IT HAS BEEN DONE......... NOT BEEN REPAIRED NOT BEEN CONTACTED AND NOT SEEN OR HEARD FROM A TECH. BUT HEY THIS IS WHAT WE EXPECT FROM THE ONE AND ONLY BEST PROVIDER...............