BAD SERVICE

I signed up for a Smart broadband Wireless 30gig LTE deal on the 12/03/2016. I do not pick LTE signal at my premises although Telkom's coverage map shows that I am covered.. I have reported this and have been given a case number - ***9. I was told that a technician would come out to test the signal and if there is no signal this contract would be cancelled. A technician came out to my premises on the 11/04/2016 and tested the signal and confirmed that there is no LTE signal, i have not heard anything from Telkom since the technician came out as to what is going to happen with this contract.I have contacted the call center a few times to query this matter but have received no joy. I am still required to pay the bill for this service that i have not even received.