Bad service

HI app**** online for one of your deals a 3weeks back. I got a email 3 weeks later that they are trying to contact me regarding the application. Unfortunately I was in meetings and was not contactable. I thus called the call centre where after a 30 min wait the agent told me \they were probably trying to contact to tell you that you need to apply in store\". Next day I get another email saying they trying to contact me to complete the application. I tried calling back twice each time being on hold for 30min. That is ridiculous - wasting a hour of my time and still no assistance. I then try the online chat - where the agent tells me I have to contact the sales dept. I tell I did that and was on hold for a hour. I ask her if someone can contact me - she agrees and I give her my details. She asks what deal I app**** for and because I didn't respond immediately she closes the chat. Where is the customer service and waiting on hold for 30 min is unacceptable!! The deal I originally app**** for is probably over so if I apply again it will be at a higher cost. Telkom your service sucks..."