1 reviews | Active since Oct 2014

14 Apr 2016, 18:43

BAD SERVICE

I HAVE BEEN PHONING TELKOM FOR THE THE PAST COUPLE OF MONTHS COMPLAINING ABOUT MY INTERNET THATS SO SLOW..THIS MONTH WAS REALLY BAD FOR PERIODS I WOULD NOT HAVE INTERNET AT ALL. I CALLED IN COMPLAINED THEY TOLD ME TO REBOOT MY MODEM AND THEY GOING TO REFRESH MY PORTS , PUT ME TO A 2 MEG LINE AND STILL NO CHANGE. A TECHNICIAN CAME OUT TOLD ME ABOUT HIS JOB DID NOTHING AT MY PREMISES I DID THE SPEEDTEST HE WAS HAPPY AND SPOKE MORE ABOUT HIS JOB IM NOT INTRESTED IN HIS JOB IM INTERESTED IN GETTING MY LINE SORTED. I TOLD HIM MY INTERNET IS INTERMITTEN HE SAID HE CHECKED EVERYTHING AND ALL SEEM IN ORDER THE DAY AFTER HIS BEEN HERE THIN K IT WAS LAST MONDAY TUESDAY THE SAME STORY. TODAY I HAD NO SERVICE AT INTERVALS AND VERY SLOW. MY ACCOUNT IS DUE AND I REFUSE TO PAY IT JUST CUT MY LINE TELKOM THE **** IS GOING TO HIT THE FAN AS YOU ARE QUICK TO CUT THE LINE FOR NONE PAYMENT BUT YOUR SERVICE SUCK . I PHONED IN MONDAY AGAIN IM STILL WAITING. IS THIS WHAT WE ARE PAYING FOR???

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Replies (1)
Telkom
Telkom's reply14 Apr 2016, 19:11
Official
Hello Barbara Gain,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM223744.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team