Bad Service

On the 11th March 2015 I went to a Telkom store to settle my February bill and I was told that my total bill was about +-R900. I immediately called the call centre and lodged a case based on the fact that I had already requested Telkom to cap my spend limit to R199.99 (My Gig 5) in October 2015. I then received a reference (***7). I then requested the consultant for a suspension of my payment since there is a pending investigation and I am unable to use the modem since it is suspended. I was told that Telkom does not allow that and I will be liable for my monthly subscription fee of R199.99 even though there is a pending case. On the 2nd of April 2016 (Saturday) I received a message stating that my case is being attended to and shortly after that I received a message saying that I was not reachable. Days later I called the call centre to get feed back on my case and I was told that my case has been closed and I have to lodge another case which might take about 20 days working days to resolve. I then . I then decided to Lodge a case(***2) on that day. Can Telkom provide me with a copy of my contract that states that my spend limit is R1300.00 and reverse all my subscription