Bad service

I did phone the Telkom call centre today to report my ADSL line, it was a bad experience because the call centre cut me off and also did not call me back. Where do I stand as a Telkom client? <br> (Adsl line***)<br> There is also a problem with my pre-paid line ***)<br> I did send a e-mail to Theo Hess and I would like to know from Telkom if I rather have to seek for another service provider. I am very disappointed. The service, the call centre and overall are so pathetic. I am not going to wait like other clients for four weeks or more because it is not acceptable for me!!!<br> Please tell me if i have to terminate my accounts with Telkom