BAD SERVICE
I am very disappointed with the service that I have received from your call center. I have purchased data on 3 separate occasions within the past week and each time I buy it, within 10 minutes it depletes. I am very good with my data, I have all of my apps besides whatsapp switched off all of the time, unless I need to use them. <br> It feels like my money is getting taken from me, and I am not getting anything in return. Each time I have called,I try and explain that I haven't used the data. and I get told that it's my apps running in the background, but my data is PERMANENTLY switched off for all apps unless I need to use them. have called on three different occasions, and the first time I called I was told that they would phone me back, and they never did. I have now spent R200 on data that I did not even get to use. <br> <br> This service is shocking. I would rather buy my contract out than stay with your service provider as I am appalled by the lack of fair treatment. <br> <br> This matter should be taken seriously, as I would like my money back.
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222927.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Best regards,
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222927.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Best regards,
