Bad service

On 11 March 2016 I have reported my faulty landline with the telkom call centre. I received an email confirming my ref number. I have on several occasions followed up with the call centre and they everytime informed me that a technician has not yet been assigned. So I wrote on telkom's wall on facebook. I received an sms that a technician has now been assigned. They couldn't tell me when my line will be fixed. Today 11 April one month since I reported my line I went on telkom's website to check my fault progress, it said that my fault could not be traced on my ref number. I am extremely upset. Todat 11 April 2016 is now a whole month since my line has been reported and it still has not been fixed.