BaD Service-***A, ***CWK110416

Did an online application on ***7 - No response from Telkom<br> Did a telephonic application on ***9 <br> Had a first meeting setup for install on ***2. Installers did not pitch up or phone me.<br> Had second meeting set up for the ***7 - Installers came. Line work, no internet works. This was on the last day they suppose to have the installation done which is 21 days. We did manage to authenticate internet when installers was here but the next day the red internet line was on and could not authenticate although we used Afrihost and Telkoms login details.<br> ***8 - Spend 3 hours on the phone being sent from one department to the other, Sales, Accounts & Technical Support. 4 Times they directed me to the wrong department. Spoke to Afrihost them being my ISP, they said it was a authentication problem. Spoke to Mkusali Zita that tried to help me. Raised an incident report *** which they told me the problem will be sorted out in 48 hours, which came and gone. Forward the email to [Email Removed] to sort out incident report and has not heard anything from him.<br> ***1 - Spend 2 hours on the phone with Eric Windwoel, Thabiso Mohlahlo & Nandi Iversen which did not solve it.