BAD SERVICE

This is really disgusting as everytime i must lay a complaint as i cant get the service promised to by the 10210 service centre.I dont now why people cant make arrangements inside a telkom branch anymore.I had arranged for monthly payments and to have the Call Block Plus removed as I no longer use it and that request was a few months back but on my statements they still continue being there and the monthly debit orders from my account is not been activated which means i must make manually deposits and have my line opened again.What is it going to take just to have good service and your request processed and why when calling 10210 no reference number is giving to a customer.PLEASE TELL ME WHAT WILL IT TAKE JUST TO GET GOOD SERVICE AS PROMISED