Bad Service

It is appalling to see that Telkom does not care. I reported a fault on the 19/01/2015 and received a ref.no. 88cwz190115 on my cell which mentioned that the fault would be clear within about 2 days. I tried to follow up on the online tool and it showed me that the fault was still on hand. I called Telkom back and the agent at the fault reporting centre advised me the fault was cleared and the fault was repaired. This was a surprise to me, as not one Technician was at my house to test my line. I then had to re-report my line for a 2nd time on the 04/02/2015. I then received another fault ref no.484cwz040215. I explain to the consultant that it was imperative that the line gets repaired as a sick elder woman is at home and needs to have the phone line working. I am still waiting....Its now 18 days.....