Bad service

Last year October a cell phone was bought **********ly with my credentials. I went and reported the mater at Telkom and was given the following reference number ***. I was informed that the account will be closed and that the matter will be resolved. In February I got an sms stating that my account is going to be handed over to ITC. I went back to Telkom and was given the following reference number ***4. I was sent back and forth collecting all the necessary documents required including an affidavit. <br> <br> Initially I was told the matter would be resolved within 48hrs and then later it was changed to 10 working days. It's been three months now and I have just found out yesterday that I have a judgement against my name at ITC. I have exhausted all possible avenue to get this matter resolved but have failed in each and every one of them. I have tried to escalate with no luck. I'm always told the managers are not there and that staff are not allowed to provide contact details including emails. <br> <br> I've been given the same reason over and over again that legal is busy with my query while my livelihood has been messed around with.