Bad Service

We have been waiting for Telkom to install our new ADSL for about 2 weeks not to say that we place an order months ago and somehow they lost the order every time. I paid a deposit and was told that someone will be in touch to come and install. The guy come this morning but left without doing nothing. Was told they needed to plant a new pole but there already is one. Been calling the number they phoned from to find out what is going on but no answer. Please do something!