FS
Fanie S

1 reviews | Active since Mar 2015

07 May 2015, 10:29

BAD SERVICE!

I realised once again that Telkom must be one of the most *********** and useless government Para startles. They don't care a dam about their customers<br> <br> For the past 3 days I have been battle ling to send and received e-mails, besides that the internet keeps on dropping so I have to reboot the system again every time. On Tuesday, 05/05 I held on for 48 min and 12 seconds without anybody answering the call (10210)<br> <br> On Wednesday,06/05 I still had problems with e-mails and once again I tried to contact Telkom, this time I had luck only to be informed that Telkom is experiencing problems with their internet and they are busy working on it (My ref ***). <br> <br> Today,7/05 every time an e-mail goes out I get a message undelivered. When I eventually managed to speak to someone she informed me that I am at the wrong department as I have a cordless phone and she will transfer me to the correct department and guess what they disconnected my call so now I have to call again and hope that someone will still be able to assist me within this year <br> <br> Telkom you don't give a dam about customer services<br>

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Replies (1)
Telkom
Telkom's reply07 May 2015, 10:34
Official
Hello fanieswa,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team