1 reviews | Active since Jul 2016
Bad service
<p>Good day</p> <p>It is with great sadness and dissapointment that i have to wright this so people can see and know how bad Telkom online service is and what a bad name they give Telkom as a whole.</p> <p> </p> <p>It is 2 weeks now that in struggling with a cancellation with them and up till today no manager or supervisor had the decency to phone me after I have been phoning them everyday to sort this out.</p> <p> </p> <p>The phone they brought me was faulty battery gave problems had to charge it twice a day and the phone started freezing after the 3rd day already. I went up and down to try and find out what to do and eventually i was adviced to return the device and do a cancellation as i was still in my cooling of period.</p> <p> </p> <p>They promised me after the 2nd day a courier will come and collect the device and everything will be cancelled so i can go to a Telkom branch to take out a new contract and deal directly with someone in a store. I received the best service in the store at Mall@ Reds branch.</p> <p> </p> <p>People should really never take up contracts with Telkom online people as those people really dont care about there customers and you are on your own once they got the sale. I am still waiting for a courier to fetch the device so the contract can be cancelled and they can give my money back, every single day i phone i receive a different storie from different people and that is a huge concern that no one works the same or non of them follow the same procedure.</p> <p> </p> <p>Please help me as i dont know what to do anymore.</p>
After sending me a Private reply and asking for my details up till today i did not get any phone call to say what is happening this is now going for week 3!!!
After sending me a Private reply and asking for my details up till today i did not get any phone call to say what is happening this is now going for week 3!!!
Hi Sifiso
Thank you for your reply it is just very frustrating that in 4 weeks no one could pic a phone up to phone me and settle this issue cause as ive cintinuesly stated i want to cancel this deal i just dont understand why someone still has to phone me to confirm and in the process it is taking them 4 weeks and soon ill see that a debit order has gone off for something im not even using since the first week that i got it.
Does it really take 4 weeks after numerous consultants told me that it will take 24 hours???????
I really hope that after this response from you that someone will make the time to phone me cause really 4 weeks just for a phone call and to arrange for a courier to pic the device up is really pethetic
Hi Sifiso
Thank you for your reply it is just very frustrating that in 4 weeks no one could pic a phone up to phone me and settle this issue cause as ive cintinuesly stated i want to cancel this deal i just dont understand why someone still has to phone me to confirm and in the process it is taking them 4 weeks and soon ill see that a debit order has gone off for something im not even using since the first week that i got it.
Does it really take 4 weeks after numerous consultants told me that it will take 24 hours???????
I really hope that after this response from you that someone will make the time to phone me cause really 4 weeks just for a phone call and to arrange for a courier to pic the device up is really pethetic