BAD SERVICE

<p>I cancelled my landline contract on 20 Jan 2017 due to retrenchment at work. </p> <p>After many phone calls and e-mails, AND NO REFERENCE NUMBERS RECEIVED , an employee of </p> <p>Telkom (2 Febr 2017) confirmed that the service will be teminated after 30 working days (2 March 2017).</p> <p>Nothing happened and no disconnection. There was NO response after queries via e-mails.</p> <p>I lodge a complaint with consumer service at Beeld Newspaper and informed them that we are not willing to pay rent as from 2 March onwards. Beeld then investigated and report that is very difficult to get hold of them (Telkom), and if by chance they answer and listen to the complaint, the never ever respond.</p> <p>We again send an e-mail to find out what is the situation, then they send a new form, (without explanations and NO reference number at all), to be completed again for the cancellation of the landline .</p> <p>According to Telkom, they lost the first form that was sent by e-mail!!!!!(they acknowledge receipt of cancellation form, sent by e-mail 20 Jan 2017).</p> <p>All they do is dragging feet to benefit Telkom. We've paid all the calls made, but refused to pay the rent due to bad service from Telkom.</p> <p> They keep on sending bills with added interest! </p> <p> </p> <p> </p>