1 reviews | Active since Nov 2016

04 Jul 2017, 20:18

Bad Service

<p>I am not happy at all with my sim card being deactivated when I have been making payments since last week Tuesday. I don't even know how are you going to contact me to provide feedback. I am really sick and tired of telkom contracts. I can't wait to finish this agreement. Your consultants cannot even give proper/clear explanations when assisting a customer after I waited 30 minutes on the line to speak to one of them. The stupid Yonela did not even confirm via email that she received my proof of paymebt, why did she ask for it in the first place???? Then the next agent tell me I have to call tomorrow after the payment reflects in order to get my line reactivated!!!*** Why must I call you back after paying you????why should I f... call you back when the payment reflects on your side????? this is a poor service. You are inconvieniencing me even when I deposit money for my account every single month. I made two manual payments to you, why must I wait another night to be reactivated????am sorry but this is my last contract with you. I don't mind using your network but your contarcting is very very poor. One has to take this as far as hello peter in order to be assisted or get a quick response. I've had it. The only feedback I want is a confirmation of how many preminums I still have to pay so that I can deposit that and cancel my contract. I am really tired of having this conversation with Telkom month on month!!!!!</p>

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