LD
Lydia D

1 reviews | Active since Jun 2017

29 Jun 2017, 15:39

bad service

<p>i called Telkom to change my banking details and the guy put my details but did not save them, month end they debited money from the wrong account and they told me i had to pay an extra 200 for debit order fees i called them and they admitted it was not my fault and they gave me a case number and that was 5 weeks ago even today they still havent called me everytime i call them they tell me they will call back i am still waiting now.</p>

0
Replies (1)
Telkom
Telkom's reply30 Jun 2017, 14:55
Official

Good day Lydia,

Your query has been sent to our Accounts Team for further assistance, feedback will follow.

Your case number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team