1 reviews | Active since Jun 2017
Bad Service
<p>I took out a LTE contract with telkom aswell as a contract for a tablet. The tablet was advertised with accessories(a memory card and a tablet cover). When i took out the tablet i was told that the accessories were still at the warehouse and that i would receive it later. A month went by and every time i went to the manager Bernadette Mebalo of the store she would tell me that they still did not receive the stock. After two months she told me that the stock is finised and that it was only until stock lasts. I told her that i was told that the stock was at the warehouse and no one told me when i took at the tablet that there is no stock. I was promised the accessories. She told me she could not help me and i should lay a complaint at complaints department. I send an email and i phoned in where i was told that i had to go back to the manager of the store and that the tablet should have not been sold to me in the first place without accessories. I was told the manager of the store had to escelate the matter. I went back yet again and the manager was not available. i went back two times after that and left my number. She never got back to me and i never got the accessories i was promised. A few moths after that did I could not pick up any signal on my rooter. For about 3 weeks i had no signal. Everytime i phoned in i was told i had to wait 7 days. This went on for weeks. Eventually the rooter got signal again but no one came out to me or even phoned me to ask if the problem was solved. For weeks i had no signal and could not use any of my data but i still had to pay the FULL R800. Every month i pay Telkom R1030 and yet i get such bad service.No one ever gets back to you and you get send from pillar to post but just try to miss one payment and see how fast they get back to you. </p>
Good day Sheree,
Your query has been sent to the Store Management Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Sheree,
Your query has been sent to the Store Management Team for further assistance, feedback will follow.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
