bad service

<p>Last week tuesday i app**** for a cellphone online and got a call from Gugulethu from Telkom. I gave her all the details and she told me I'm pre approved and that Telkom will debit my account within 2 days to confirm my banking details are working. Cool they took the money. She said I'm going to receive the phone within 5-7 days. I am still waiting for the tracking number and the phone. Called Telkom this morning and no one can find my details...I'm being transferred from pillar to post and holding forever. Why is it so easy to debit my account but such a hassle to pick up my details?</p>