Bad service

Hello Peter

I have a contract with Telkom my line has been suspended from the 06/02/2022 , I had wifi with Telkom uncapped and cancelled it in November because at my house these tower so for 8 months I had uncapped n payed for it but it never worked, I have phoned in 3 times already the first consultant cut the call on me she was very rude, the second consultant advised me that she needs to send a email to line manager so that they can assist with reconnecting the line but it should be on in the next 48hours, the 3rd consultant also assisted by escalating the matter to the line manager, I also went into the bluff branch and got the staff to send my bank statement although all consultant advised me that they can see the payment which was debted on the 25th of January 2022,my account has been debted every month and this never happen to me I don’t see why Telkom error must fall on me now I have no phone for 2 days this not acceptable and I need