Bad service

My data has been disappearing for the past 3days I decided to call telecom to find out what is happening an agent called Audrey answered.

After explaining everything she tells me I m suppose to switch off data when I m sleeping and I told her I have been using telecom for years and I don't switch off data and whats happening in not normal and she had the to ask me why I don't switch it off.

And I told her you can't tell me to switch off data and she decides to drop the phone I called back and requested to talk to the supervisor and to my shocking experience I m told that Busisiwe requested that I send an email to explain she didn't even have time to come and say a word and being a telecom company and working for customers service atleast saying she will return my call or atleast hear why I called. Meaning during this shift bad service is being given and then told to email.

This service is totally unaccountable