Bad service

I would like to say how disappointed and disgusted I am with Telkom services first my account is suspended.

In June 2025, my debit order did not go through and was returned unpaid. However, on 15 July 2025, a debit order was successfully processed, clearly settling the missed June payment. Despite this, Telkom double-deducted my account on 15 July 2025, seemingly charging me again R314 saying it's an outstanding balance for what I don't know and why didn't it happen when they debited on the 15th. To make matters worse, on the 18 and 1st August 2025, Telkom suspended my accounts for defaulting on the June payment, even though that payment had already been settled. I also received a Notice of Adverse Listing, and my account is now incorrectly flagged as being in arrears and a communication for a debit order to be made on a Friday if a debit day falls on a weekend was communicated. This has unfairly affected my credit score. This is unacceptable. I am demanding that: The adverse listing be immediately removed from all credit bureaus. Telkom takes accountability for the negative impact this has had on my credit profile. To make matters worse, trying to get help from Telkom’s customer care is nearly impossible. I’ve repeatedly tried calling 081 180, only to be placed on hold for an extremely long time without ever being assisted. This lack of customer support only adds to the frustration, especially when dealing with serious issues like incorrect debit orders and billing errors. Customers deserve efficient, accessible, and helpful support, especially when your errors are affecting their financial records and inconveniencing me. I hope this is resolved urgently, as this type of service is not only frustrating but also financially damaging.