Bad Service

Good morning

This morning I called in new sales at 09:58..spoke to Noxolo Ngubeni she was very rude, arrogant ..firstly the line went dead for a few minutes when she came back on the call she continued without acknowledging she put the call on hold...when I asked she was like..."if I put you on hold you could have heard the music " I guess she put the phone on mute as I didn't hear the music ...secondly when we where struggling with my address as I was looking for fibre..I spelt out the street name she was like "I know how to spell that word " Like is that Telkoms call center culture? a whole call center consultant acting as if she owns the place? I called back to lay a complaint..to my bad luck she answered the call I informed her that I want to lay a compliant against her she was shocked..clearly she is used to giving such service and no one complaints ...when I asked to speak to her senior she advised that she can't see her on the floor as they have changed buildings she doesn't know where she is...the name of the senior Slindile Kwela....I have a new contracts with Telkom honestly such behavior is disgusting...