Bad Service

I have order 80GB deal of data on the 26th of November 2020, till this day I haven't received my order and the R199 has been deducted on my account already. I have been calling Telkom and have been given different information with regards to my order. Yesterday I spoke to Nontobeko and she said I was gonna receive my order today. When I called today, was told that my order has been cancelled but no money back in my account.